The metal part had to be bent. It's not the manufacturer's fault, it's my fault. My parents bought this thing over twenty years ago. The tank has a dented design. This is one of the reasons it was difficult to find a toilet handle. So the pen broke three or four years ago. We tried other universal, side and front rinses. Finally we gave up. I was about to buy a new toilet. To be honest after so many years of chain pulling I just wanted the handle. Finally found one that works. It really works.
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