I love that it is easy to use for both my clients as well as myself! The customer service has been great too! It's very user friendly which makes managing an event much easier than other software out there. There are some things you can't do in this program but the developer keeps adding new features so they will eventually be able to add those functions. We have used this product to create our custom ticketing system at our wedding. This allows us to keep track of all guests information including names, email addresses etc.