I like its simplicity, ease to use for my customers - all they have is 1 cloud drive account that we access via their browser in order manage backups from across our network! As it's only available online this does not help those who are unable/unwilling at present time due having no internet connection e..g caravans etc but if you do then great product easy setup once u know how!! Nothing so far has been any problems however more features would definitely improve user experience. Currently using solely by website backup purposes which makes life easier than managing multiple external devices such us FTP servers & NAS boxes.