Review on 📶 ARRIS Surfboard SVG2482AC - 24x8 DOCSIS 3.0 Cable Modem Plus AC1750 Dual Band Wi-Fi Router and Xfinity Telephone, Max Speed of 1 Gbps - Certified for Comcast Xfinity Only (Renewed) by Roberto Garrido

Don't get me wrong, this is a great product. I bought one almost two years ago and it worked flawlessly until a recent thunderstorm knocked out my Arris Surfboard modem/router. This, of course, shut down all of our internet, wifi, etc. I ordered a 'repaired' device from Revain on Friday 30th July 2021 and Revain delivered it the next day; Good service! I called Arris tech support for help installing a replacement unit as it is not plug and play. They asked for the device serial number which I provided. They said they apologize but this device is out of warranty. I explained that this was a refurbished unit that was still under warranty and that I had also purchased an extended warranty. They said I had two options: 1. Send proof of purchase and wait a few days for them to verify it, or 2. Pay them $39.95 for out-of-warranty tech support for their help! I spoke to the controllers and got the same unconvincing reply. I immediately sent proof of purchase but told them I refuse to pay their commission which, when added to the purchase price, would be almost the equivalent of a brand new device. I then spent over an hour and a half on the phone with Comcast/Xfinity Tech Support. They didn't have to help as it was my unit and not their company's rented unit, but to their credit they stayed with me and together we worked things out. Unfortunately, on August 6th, 2021, EIGHT DAYS after I first spoke to Arris Technical Support, I received an email from them stating that they had received my purchase confirmation and that they "would be happy to share that your warranty has been updated. if you still need assistance."! Your customer service department is the box! "It's good that Comcast/Xfinity is actually pushing, otherwise we wouldn't be lucky enough to have to wait eight days for Arris to come together!