I like that you can see how your reviews are doing over time, as well as what percentage of people have reviewed each comment (or rating). It's also nice when someone leaves an honest/constructive response - but not always! Sometimes they just leave "thanks" or something along those lines without actually responding in any way at all. The ability for users who don't know anyone personally still be able to give their opinion is awesome too. Also would love if there were more categories available beyond 'great' / 'average'/etc., so we could get better data overall about our service offerings. We're trying out different ways to help customers find good employees quickly through recommendations from friends & colleagues.