I like that they are very responsive to our needs (or lack thereof) when it comes time for implementation or change management; we have had several projects with them over more than 12 years! They're great at understanding what you need in order to solve your problems/achieve desired outcomes -- but sometimes this can take some work from both sides before all is said & done. Also, their pricing model has changed significantly since my last project there 7-8+years ago -- so be sure not just go by price alone if choosing between providers. We've been able to use PINAO's expertise across many different areas including business intelligence development and data warehousing as well as system implementations related to ERP systems such as SAP Business One / On Demand CRM tools etc..