I was pleasantly surprised by this. It was sent as stated and actually arrived earlier than expected. It was packaged very well and the cartridges are packaged very well too. A very easy to understand user manual is included. I haven't had a chance to install them since all the holiday events are taking place, but I'll update this when I do. The update finally had time to get to the printer and put in the toner cartridge. I have to say I'm impressed. Beautiful clear, crisp letters. I had no problems inserting the cartridge. I will buy more of these.
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