I love how easy it was for me, as my assistant VP of sales at our business school's student organization (Mentored Mentor Program), get set up in their system quickly! Their customer support team has been great too--very responsive when needed!! The only thing would be if they could make searching faster or easier than what we have now; otherwise everything else about this product/service works perfectly well. We've used other products from different providers but nothing can match INCOPROS ease-of use & speed compared wtih others out there. !