The program has been very helpful for our agency in terms of managing inmate photos/mug shots along with other information such as their booking date & time they were booked into jail or prison etc., which we use when processing inmates out after being released from incarceration at local jails within NC (or wherever else).
It also helps us track down missing persons who have passed away so that proper notifications can be made regarding next-of kin if necessary. I would say it's pretty useful but there are some aspects where you may need training before using this software effectively - i'm not sure what those areas might include though since my experience was only limited by having access through work! We've used different programs over the years but never found one quite like MSP until now.