The platform is easy to use for both client side as well as agent end users. I have not faced anything so far which i feel like needs improvement. It has been an amazing experience provided it provides best solution. They are highly professional team who listens customers requirements very carefully without any biasness of their own self interest. If you want your clients need satisfaction then definitely go with them because they will provide 100% customer satisfacton guaranteed. We had used this service provider previously but found some issues related to our old system implementation like slow response time during transcribing process while we were using windows mobile devices. So now going through new technology and getting better results from newly implemented product with more features available. Now all my files can be stored online along with text transcriptions at one place instead of being scattered everywhere within office space. And also file uploads.