I have worked with cloudrail for more than one year now, they are very dedicated to their customers & always there when you need them! The team at CR is extremely knowledgeable in all things DevOps/SRE related which makes working together seamless.
They make it easy by providing everything from documentation through onboarding process (we didn't even realize that we needed an account until after signing up). We've been able to set-up our entire infrastructure using just code - no manual processes or scripts required anymore.