I like how easy it is for my clients (they are doctors)to upload their dictated audio files directly from any device or software they use regularly - no additional equipment needed! No time wasted waiting around when an appointment comes in which requires immediate attention.- The turnaround times can be improved but this isn't something we've had much of issue with so far as there haven’t been many occasions where one has waited more than about 15 minutes before being contacted by someone at syberscibedeing through email/phone calls etc..