This review is based on my experience with Thrustmaster. I called them for help with a Wheel UI issue while playing Forza 7. Like most companies. They look at their pre-recorded phone number to see where to get support. Now I'm listening: "You're the fourth caller. The estimated waiting time is 4 minutes. They update every minute at this moment. I did it in less than 2 minutes after standing up for 7 minutes. Then it started to rise. At 37 mins I thought they were serious! I was the first caller in line. I waited an hour and 19 minutes to speak to someone. I continued to hold for another 23 minutes. Another post from a guy saying you can now contact his online support and he just hung up. I was on the phone for an hour and 42 minutes and didn't speak to anyone. I owe them 3 helmets. This was the first time I had an issue and the first time I contacted support. Yes I could go online for support. I've never been a fan of online support. It's too slow for my taste. I speak more humanely on the phone. I can listen faster than read. I can speak faster than type. As much as I love Thrustmaster, their customer service is the worst I've ever encountered.
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