I honestly don't know if the product itself was neglectful - but it's not worth the money. I got it for Christmas and was very excited after my old turntable finally broke after a few years. I immediately went to open it up and set it up, only to find that the speed couldn't be adjusted and it only played at the slowest speed - if it played at all, sometimes it wouldn't even turn on. The day after Christmas my dad (who bought it for me) and I sent it back to the UPS store and bought a Crosley.
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