It has been very easy since we have had support whenever needed by them which helps us out immensely! Their customer service team really goes above & beyond every time you call or email back issues about how things work etc - I highly recommend using this if looking into managed services as it makes everything much easier than dealing directly w/ IT yourself (or not having someone around who knows what's going one).
They also give advice regarding future plans of growth within datacenters when making decisions like sizing up colo vs co location options such as rack space availability.