I love that it's extremely user friendly! It was easy to navigate once we got used to how things work (not as intuitive at first).
We use this system so much more than our other systems because of ease in navigation/accessibility from anywhere with an internet connection or computer. Some functions are not available through third party applications like QuickBooks Online which can be frustrating when you need them immediately but have no access due to being offsite during business hours etc. A lot less paper files means fewer mistakes - both mine & clients'.