I like how easy it is to use, you can easily create bots that respond in any language using this platform! It's very intuitive so anyone who knows what they're doing will be able find their way around quickly enough for them not have issues with creating new chatbots or managing existing ones as well!! Nothing really at all but if there was something i would say maybe add more languages other than just english? Maybe make some of your features available outside US time zones too because we are located out here (in Europe) which makes things difficult when trying access our bot from certain countries/timezones sometimes?!