Review on CommBox by Richard Simmons

The live chat is useful for the agents. I can see who chats with who while monitoring my customer calls. It's a very simple system. Some features are limited, but easy to use, the agents can log in from everywhere. It would be great if a customer can talk to more than one agent at a time. Also it would be great for the agents if they could see who's online and who's logged a chat with them. It would be great if all those features were available. I don't like the visual of the chat interface on my desktop. It's not user-friendly to see and use. If you want a simple software but also you need to see who's online and who's been online - then this is the software for you. Tracking calls and agents. The interface is easier to navigate than other similar solutions. The ease of use, the flexibility we have to customize it how we need it and that we can add new features very quickly. I'm not sure I've seen anything I don't like so far. We are using it for an internal training program and our customers love it! It's easy for them to navigate and we can see exactly what they do with it in real time from anywhere in the world.