I like how easy it was to create my own chatbot using Maya's API, which was very intuitive! It took me about 30 minutes or less for creating basic functionality in order to get started.
There are many features/capabilities you cannot use without paying extra fees (like customizing messages). If your business has more than 100K monthly active users then this would be perfect fit as well since there will not be any additional costs associated when compared to other platforms out there. We used Mayas' ChatBot service to help us increase our customer engagement by providing personalized experiences through live chats via text messaging services such as WhatsApp & Facebook Messenger.