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United Kingdom, Belfast
1 Level
732 Review
47 Karma

Review on Rolanstar by Gary Generale

Revainrating 3 out of 5

Rolanstar - A Furniture Fiasco

I recently ordered furnishings from Rolanstar, which turned out to be a terrible decision because the pieces were of poor quality. The pictures on their website did not accurately portray the appearance of the living room furnishings I received. In point of fact, it gave off the impression of being constructed poorly and being built from low-quality materials. When I attempted to contact their customer service team to express my concerns, I was met with a rude and unhelpful representative who could not have cared less about my dissatisfaction. When I tried to contact their customer service team to express my concerns, I was met with a rude and unhelpful representative. They declined to provide any kind of assistance or refund, so I'm stuck with furniture that I wouldn't even wish on my worst enemy if they gave it to me for free. The website's interface is not user-friendly in any way, with unclear divisions between categories and pages for products that are not well structured. And let's not forget about their shipping: it took weeks for my order to appear, and when it finally did, it was damaged and missing some of the components that I had ordered. In its entirety, my dealings with Rolanstar constituted nothing less than a furnishings catastrophe. Instead of giving yourself a headache, go shopping somewhere else.

Pros
  • Prompt and dependable delivery
Cons
  • shipment snafus