I have 4 of these cameras and only 1 had a problem - the night vision wasn't working as well as the others. I contacted the company and they sent me a brand new system for free. If you ever have a problem they respond quickly and are very friendly. I highly recommend this product, both the product itself and the support that comes with it. My sister has been using it for many years (out of warranty) and when her parent unit died they also sent her a new system as she explained what happened. It's also one of the few video monitors that is a closed system, so it doesn't stand a chance of being hacked.
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