I live in an area with damn good water. So when I got married and my husband asked us to buy a water filter, I had my doubts. I was wrong too. The taste difference between filtered and unfiltered water is enormous. I can only imagine how much this will improve the taste of lower quality water. Installing the filter is just as easy as replacing the filter cartridge. I have had this filter for four years now and I can also report that the product is reliable and easy to clean. It works just as well and looks just as good as the day we bought it. Except. A few months ago I started not diverting the water completely from the faucet to the filter. If you use either one, a little trickle will come from the other. I asked for a replacement part on the Q&A and received a response from the company in less than an hour. After registering my filter on the company's website, I received two phone calls and two emails. from real people! They suggested soaking the diverter in vinegar overnight to break down any mineral deposits that could affect the diverter's performance. When that didn't work, they just sent me a free replacement set. Not only that, they also included a replaceable spout. The customer service representatives who got in touch with me were extremely professional and polite. I can't ask for more from the product or the company. A+
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