First of all I have not contacted the seller about any issues and have decided to keep the product so it's all on me. They delivered what they advertised on time as expected. I'm unhappy with this item because it's just too big to fit in every bottle of wine I've tasted it on. I don't know if I'm wrong but I assumed it was one size fits all but it isn't. The top was quite worn when I received it and the box matched the scuffs. Packed was good, apparently the goods were scratched before shipping. It was very cheap so I kept it and hope to use it for something.
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