The most helpful thing about this software was how easy it made searching through multiple databases at once! I wish there were more options when choosing what database you want your results from pulled up in as well. If nothing else, Illumicase has helped us pull together all of our financials into one place so we can easily see where they're coming from month-to-month. We've been able to also use their reports feature which allows me (the owner) access to run my own custom queries without having an employee doing them everyday or waiting until someone's available. There are many benefits with using Ilumcase but honestly, none really stand out enough for any dislikes. Just overall great customer service & support. They truly care about solving problems rather than just selling product. Great tool if you have employees who need constant training/support while working remotely! Being able to keep track of.
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