To be honest this is the best belt I have ever had. Vegan or not. It's stylish and comfortable and although I've only had it for a few weeks I have no doubt that judging by the high quality it lives up to its 'indestructible' label. In truth, as a quality professional, I know that all processes are error-prone and we all make mistakes. The truth is, it's hard to find top-notch customer service these days. 34. That was probably a bit ambitious of me, but I'm continuing my weight loss journey and wanted the belt to fit well today and weigh 20 pounds from now on. However, the first belt I had was a bit tight. The holes were about 3/4" from where they should have been which made the belt fit even less than I expected. I contacted the manufacturer's website and informed them of the discrepancy and they responded immediately. They apologized for the mistake and told me to send the strap back and they would send a replacement straight away.They said to let them know how much it would cost to send the defective strap back and they would refund me.I received the new belt a few days later and when I sent another one back the refund was processed very quickly too. Not only did they refund me the full shipping cost - to my unexpected delight the refund was more than that accompanied by a personal note indicating that they had added a little extra for my inconvenience, this is simply unknown these days nnt. Truth is a world class company with amazingly stylish and durable products and people who do whatever it takes to keep their customers happy. The truth is I'm a true customer for life!