Came in a box with parts partially assembled (e.g. some of the felt pieces were already taped to the parts and some of the cable holders were on hand). One of the small pieces of metal holding the tip of the clip to the screw base broke off the moment I took it out of the box and put it back in with a leather stocking. The thumbscrews were also too long for my monitor and the spacers that came with it weren't the right size for everything to work. My guess is that it was a package that someone tampered with and sent back and no one did quality control. Overall I am very disappointed. I'll buy a set of M4 screws and do my best to make it work, but I'd be a bit cautious before buying another VIVO mount/stand.
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