I liked that they are able to work with me throughout my entire process of finding an editor for one project or editing multiple ones over time as well! They were very patient in helping explain what we needed/wanted even though it was not something "they" do often so there's definitely some learning curve from them but once you get past this hurdle everything is great!! Not really anything specifically; all good communication when working together through several projects at different stages (with edits), easy going people who understand deadlines & expectations without pushing too fast etc which helps keep things moving along smoothly :).