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Italy, Rome
1 Level
719 Review
60 Karma

Review on Willz by Piyush Ventura

Revainrating 1 out of 5

Willz Online Store Provided a Very Disappointing Buying Experience

Willz Online Store promised to provide the necessary tools to make cooking and meal preparation easier, so as someone who enjoys both of these activities, I was thrilled to give them a try because they made this claim. My interactions with them, on the other hand, were nothing but a huge disappointment. To begin, although their website does feature a large selection of kitchen tools and appliances, the user interface is clumsy and difficult to browse. This is despite the fact that their website does have such a selection. It was difficult to locate specific products, and the search feature did not produce the results that I was interested in seeing. Second, although the quality of the products was satisfactory, it couldn't be described as outstanding. I made a few purchases, and while everything I bought was functional, considering the exorbitant costs, I was anticipating much higher-quality products. In addition, one of the products I ordered was broken when it arrived, and it took me several tries to get in touch with the company's customer support team so that I could order a replacement. Last but not least, I feel the need to point out that their customer service was below average. They did not respond to my inquiries regarding the broken item, and they were of little assistance to me when I eventually did manage to get in touch with them. After following up on it for several days, I finally received a response, but the process of getting a replacement was tedious and stressful. In summary, my time spent shopping with Willz Online Store was not satisfying in any way. The user interface is difficult to browse, the quality of products is mediocre, and their customer service is below average. Despite the fact that they have a large selection of kitchen utensils, the quality of the products is ordinary. I will not be doing business with them again, and I strongly suggest that others act with extreme caution.

Pros
  • There is a large selection of products accessible.
Cons
  • There may be delays in shipping.