The ability for all stakeholders within my organisation (both internal & external) access information about our brands via this tool was great! I didn't have any dislikes at first but then realised it would be nice if there were more features available - however they are working hard with us as we progress through development of new products so hopefully things will improve over time? We're using their services now primarily due from having been recommended by another agency who used them previously which has given me confidence knowing what other people think too :).