The capability it gives us with which we can automate our business processes in real time using bigdata technology has been amazing! We have no complaints as far as this product goes because what they do very well are automations tasks especially within predictive analysis or recommendation engines such as NLP & ML algorithms etc. I would like more integration between other products but overall great experience so there's nothing bad about them yet if you're looking into automation solutions then definitely go ahead and give one try out. Automation process across applications (CRM).