This gift was bought for my 9 year old This is our 3rd Nerf gun purchase. The closure from above is very difficult to push back. It may just need to be pulled more times to loosen it. When you press the flip trigger, make sure the spinning reels are locked. You may need to push with your hand to ensure they are locked and properly aligned. If they are not aligned, the bullets will not be fired. You get stuck. But this is a cool looking Nerf gun! That's a great price for a 12-shot double-barreled shotgun!
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