The support they offered was so helpful with my technical difficulties when I first joined. They are always willing to help! But most importantly, their rates were really good compared to other services out there. Their turnaround time could be improved in some instances but it's not that bad as long as you have an idea about what types of articles you want them to write for your site or blog. If anyone has any questions at all regarding this service then please do ask them because even though we had our problems resolved promptly by customer care agents who work 24/7. Our experience did improve over time due to the way things changed within the platform itself. It helps me save money since I don't need to hire freelance copywriters anymore.