My daughter loved it as soon as she took it out of her bag! The only problem was that she couldn't unpack it. We tried her several times but she wouldn't give in and we didn't want to tug at her and ruin the jacket. I ended up saying we had to send it back but I made one last try by pulling a little harder and a small piece of plastic popped out and the zipper worked. I checked to see if a thread had broken but everything looked fine and she's worn it quite a bit since she got it. I would give 5 stars if we didn't have a zipper issue!
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