They are great! Friendly, knowledgeable staff who really care about their customers' needs. I like how they treat me as an individual when purchasing products for my store rather than just another client or customer in line behind someone else's purchase/order request. There is nothing specifically wrong at this time but if you're looking into wholesalers - go ahead give them your contact information because there isn't much competition around here yet so we don't have many options other then these guys (and girl!). My husband has been ordering from Welch since he started his career over 10 years ago now; always friendly service & good product selection. He likes working directly wtih one person instead of trying several different companies before finding what works best for him which benefits us both by having less confusion regarding shipping cost etc..