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Braden Douville photo
Italy, Rome
1 Level
741 Review
42 Karma

Review on OMWay by Braden Douville

Revainrating 1 out of 5

OMWay disappointed me

My experience with OMWay as an online retailer for all of my digital camera requirements was regrettably not at all up to par. Although they have a large selection of cameras, lenses, and accessories on their website, the entire shopping experience could have been much better. First of all, the menus and overwhelming number of options on the website interface made it challenging to browse. Finding the precise products I was searching for was challenging, and even when I did, the descriptions were frequently ambiguous and useless. This made it challenging for me to choose the goods I would buy with knowledge. Second, I was dissatisfied with OMWay's customer support. When I contacted them with inquiries, I got unhelpful, impersonal answers that didn't address my problems. It was evident that their customer service representatives lacked the training and experience necessary to offer clients high-quality support. Last but not least, I had problems with my order's shipping and arrival. My order came much later than the anticipated delivery date despite paying for expedited shipping, which caused me a great deal of inconvenience and frustration. Overall, I wasn't happy with my OMWay encounter. Although their product assortment is impressive, it is challenging to suggest this store to others due to its confusing website, unhelpful customer service, and erratic shipping. To give consumers a better shopping experience, I hope OMWay will work to fix these problems in the future.

Pros
  • simple purchasing procedure
Cons
  • Convoluted website structure Insufficient detail provided for products