I liked that they had employees who were very friendly and helpful. They offered to pick up my documents at our office for free! We have used them before but it was because we needed them to come into our office. This time around they came right out to where we work which made everything much easier. The price wasn't bad either. I'm not sure what their website said about how long you could keep your records or if there was any sort of limit to how many times you can use them. But I think that's something that should be looked into since some people do need to send things back and forth multiple times. It would be nice to know exactly when those limits are so that you don't run into issues later down the road. Give them a try - they seem like good folks and will help make dealing with sensitive data less stressful.