The software is very user friendly with intuitive controls that allow for easy setup without any training needed from our side! We have been using this product to track devices since 2016 now we are able to easily monitor all users online at once across multiple sites/locales via single console allowing us to quickly identify issues or change settings as required. This has also helped reduce costs by reducing time spent monitoring individual PCs / Servers which would be difficult if not impossible otherwise. There's nothing much about it i dislike but perhaps more features could include within one platform (eg - Group policy management) rather than having two separate products? As mentioned above, ease of use & cost saving benefits make them stand out over other competitors available today. Monitoring remote endpoints such as desktops, laptops, servers etc ensuring they're always up to date so downtime can be reduced or eliminated entirely where possible.