
This speaker is hands down the best sounding little speaker I've ever owned. What I'm about to say doesn't change that. Unfortunately, just a year after receiving the device, I found that I couldn't get it to charge. Logically assuming that the problem was most likely either the charger or the charging cable, I replaced them one at a time. Without change. The only thing I could understand at the time was that the micro USB connector had some kind of damage. I put on a jeweler's loupe and, voila! Two tiny contact lenses stared at me. As with other hardware, the port is damaged. I tried to microsurgically do it, but so far without success. I wrote to the seller, but to be honest, I sent the message on Thursday when New Year's Eve hit us. It seems likely no one was home and likely won't be until Tuesday. So let me be clear - this is NOT a negative review or complaint. I'm pretty sure neither the manufacturer nor the speaker seller made the connection. But I WILL SAY: The micro USB charging port is generally NOT the best designed or manufactured product ever created. In my experience, these ports are pretty weak. Every time the wire is moved, a small amount of torque is applied to the connector, which is quite common. I have no idea what can be done to help me with this problem, so I prefer to fix it myself. I would like to be able to open the device and plug in an "extension cable". Yes, with rubbing. As with Apple products, this seems designed to prevent us from opening devices. I hope someone reads this and can unravel the mystery of opening the block. If you exist, please email me at mdkobrin@aol.com. I would be very grateful. *** UPDATE ** UPDATE **! IMPRESSIVE. Talk about customer service! I received an answer. The answer consisted of a question. I was asked if I would be ok if they sent me a replacement. Uh gee. Let me see. I accepted the offer. The speaker replacement came a day before they said that they would send it. Customer service is NOT getting any better. Be sure to buy from these people, with confidence. I hope someone reads this and can unravel the mystery of opening the block. If you exist, please email me at mdkobrin@aol.com. I would be very grateful. *** UPDATE ** UPDATE **! IMPRESSIVE. Talk about customer service! I received an answer. The answer consisted of a question. I was asked if I would be ok if they sent me a replacement. Uh gee. Let me see. I accepted the offer. The speaker replacement came a day before they said they would ship it. Customer service is NOT getting any better. Be sure to buy from these people, with confidence. I hope someone reads this and can unravel the mystery of opening the block. If you exist, please email me at mdkobrin@aol.com. I would be very grateful. *** UPDATE ** UPDATE **! IMPRESSIVE. Talk about customer service! I received an answer. The answer consisted of a question. I was asked if I would be ok if they sent me a replacement. Uh gee. Let me see. I accepted the offer. The speaker replacement came a day before they said they would ship it. Customer service is NOT getting any better. Be sure to buy from these people, with confidence. I was asked if I would be ok if they sent me a replacement. Uh gee. Let me see. I accepted the offer. The speaker replacement came a day before they said they would ship it. Customer service is NOT getting any better. Be sure to buy from these people, with confidence. I was asked if I would be ok if they sent me a replacement. Uh gee. Let me see. I accepted the offer. The speaker replacement came a day before they said they would ship it. Customer service is NOT getting any better. Be sure to buy from these people, with confidence. than that. Be sure to buy from these people, with confidence. I was asked if I would be ok if they sent me a replacement. Uh gee. Let me see. I accepted the offer. The speaker replacement came a day before they said they would ship it. Customer service is NOT getting any better. Be sure to buy from these people, with confidence. I was asked if I would be ok if they sent me a replacement. Uh gee. Let me see. I accepted the offer. The speaker replacement came a day before they said they would ship it. Customer service is NOT getting any better. Be sure to buy from these people, with confidence. than that. Be sure to buy from these people, with confidence. I was asked if I would be ok if they sent me a replacement. Uh gee. Let me see. I accepted the offer. The speaker replacement came a day before they said they would ship it. Customer service is NOT getting any better. Be sure to buy from these people, with confidence. I was asked if I would be ok if they sent me a replacement. Uh gee. Let me see. I accepted the offer. The speaker replacement came a day before they said they would ship it. Customer service is NOT getting any better. Be sure to buy from these people, with confidence. that they send it. Customer service is NOT getting any better. Be sure to buy from these people, with confidence. I was asked if I would be ok if they sent me a replacement. Uh gee. Let me see. I accepted the offer. The speaker replacement came a day before they said they would ship it. Customer service is NOT getting any better. Be sure to buy from these people, with confidence. that they send it. Customer service is NOT getting any better. Be sure to buy from these people, with confidence. I was asked if I would be ok if they sent me a replacement. Uh gee. Let me see. I accepted the offer. The speaker replacement came a day before they said they would ship it. Customer service is NOT getting any better.

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