It is easy for everyone in my organization as I am able to manage all of our alerts with this product! The best thing about it has been that we have not had any issues yet so far!! We are currently using connectprotect MDR primarily because there were some other options out their but they did seem like more complicated products than what we needed at first glance (i think).
So if you just need something simple then definitely go without them or check others before considering these ones again - They do provide services outside US which can add up when calculating cost per seat/user basis etc.- If looking into managed detection & response solutions- This would be great option since you don't necessarily require 3rd party consultants anymore!