This is the third flat iron I've bought - the description was comparable to two other products, one was about the same price the other was much more expensive - both worked better than this one. I've never had a flat iron that pulls my hair out and literally stops moving down the hair shaft when I use it. This caused kinks/lines in my hair multiple times which I had to go back and smooth out as best I could. I even thought maybe I should have wiped the plates off some delivery items or something but it still didn't help. He moved on and stopped. So frustrating going through the return process.
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