The ease in which it was set up! We were able to have our entire team from both companies (event production & venue) involved right away without any issues or delays getting started once we knew what needed done/what should be included when setting everything out together as one system - super easy process!! I think that this may take some time if they do not know how things work but even then their customer service has been great throughout every step of working through them since day 1. Great solution so far because everyone knows exactly who's doing whats at anytime via email notifications etc..