I bought 2 sets of these light strips and had problems with both. One set was a total failure while the other had handling issues. The remote didn't connect to the light and I couldn't connect the app. I found the number on the package with the instructions to send the SMS. I did and it took almost a week to get an answer. When I received the reply, the message made no sense. I replied and after a long wait I got sporadic replies again, at random times of the day and night, that someone would help me to solve the problem but still didn't solve it. Very disappointed in these light strips which cost over $50 each! If anything changes I will update my review. Update: After this review I received an email and sent another set of lights that worked! I have kindly emailed them to thank them and to remind them that I would like a refund for the second non-working set I initially purchased with. I'm not kidding, within 2 days I received a second replacement kit. It was also in good condition. Problem solved, I just missed the deadline to get them as a gift for my niece and nephew. Thank you for taking the time and effort to contact us and resolve the issue. Now I'm considering buying again.
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