Header banner
Revain logoHome Page
Richard Mangum photo
United States of America, Durham
1 Level
724 Review
41 Karma

Review on EOTW by Richard Mangum

Revainrating 1 out of 5

Products of the highest quality, but service of the lowest quality

I was recently tempted to make a purchase from the EOTW online store by their promise to provide customers with the highest-quality products that are currently available on the market. Unfortunately, the delivery of their service was not even close to living up to the guarantee that was made. To begin, the business did not provide an explanation or make any attempt to communicate with the customer regarding the delivery's delay of several days. When I eventually got my order in the mail, I was dismayed to discover that one of the items was broken. It seemed as though the packaging did not provide adequate protection for the gear while it was in transit, which is unacceptable for a store that promises to provide dependable equipment. When I attempted to contact their customer service about the issue, they did not respond to my messages, which made the situation even more frustrating. After a number of failed attempts and a number of days of waiting, I finally received a standard statement that did not address any of my concerns. As a retailer that takes great pleasure in its quality and dependability, I was anticipating more from this shop. In general, my time spent with the EOTW online business was marred by a profound sense of dissatisfaction. The quality of their products may be good, but the service and support they provide is not up to the same level as the products themselves. If you place a high value on having happy and satisfied customers, I would not suggest shopping at this establishment.

Pros
  • superior outdoor equipment
Cons
  • a restricted number of available products