My experience with them has been phenomenal in just about every aspect except that I haven't signed up for their training sessions yet which is my next step! Not once have they let me down or failed a deadline despite it being very busy during peak season (the first quarter this year).
As always there will be challenges but we are working together collaboratively solving those problems as an equal partner rather than seeing us all over each other's cases like some larger firms do sometimes - great news since big business does not speak small when dealing through PRs because ultimately large corporate customers pay fees regardless who actually gets results so why would one client talk negatively if another talks positively? I like that they keep me in contact with my clients at all times; it's very easy for them reach us when something needs done! They are also willing partners if we need their help from time to some extent which is great because sometimes things don't go as planned but having someone right there who knows what should be happening helps greatly!! Nothing really not anything i dislike about this service though so far everything has been good.