I really like how easy this program makes file management for me! You're able to search through previous emails or attachments that are stored within just one folder by typing keywords into an input box at top of page (you have options when attaching new e-mails). It's not necessary but if they made adding/editing comments easier than having them attached separately would be nice too!! Also searching via key word isn't exactly accurate enough sometimes; maybe there should also show some sortof progress bar? Like "100% complete" instead showing 100%. Just trying out different features during my free trial period - nothing specific about what i dislike yet :P File storage has never been such simple task before everdesk came along =) It's easy to use and understand for anyone who has used MS Outlook or any other mail program before. I like how well organized this software is. The layout of emails makes them very easy to find when searching through my inbox. There are some minor bugs that need fixing but they're not deal breakers by themselves. It's a great tool! Email organization using Microsoft Outlook was never fun until I started using EverDesk. EverDesk gives me peace of mind knowing everything will be stored in one place.