Update November 23, 2021 - Seller shipped a replacement promptly with no questions asked. So the customer service is excellent. I should note that this toilet seat replaced a US made one that was inferior in appearance and strength and broke under my weight. And I'm not a big muscle guy — I'm only 130 pounds — but the US-made seat doesn't have rear bumpers. This Chinese seat is better in every way. Except for a broken hinge, which the seller immediately replaced with a new seat. November 20, 2021 - This toilet seat looks really good and feels solid. It's too early to know how long the varnish will last or if the wood will crack under pressure. But for the first few weeks everything was fine. Then the loop broke for no particular reason. Maybe plastic hinges are even better.
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