The last time I shopped at Reazeal Online Store, I had a less-than-ideal encounter. The item I bought was of high quality, but the service I got was subpar. Despite their assurances that they will respond to any questions or concerns, I had a hard time getting in contact with their support staff. When I did, I got a sluggish and useless reply. Moreover, there was a minor problem with my purchase that was never addressed to my satisfaction. It's disheartening to see a business that places such a premium on satisfied customers fall lacking in this area. If they can significantly improve their customer service, I might contemplate making another purchase from Reazeal in the future. Unfortunately, as an advanced user, I had high hopes for a simple and straightforward purchasing experience on Reazeal, but I was disappointed.