Edit: The company was very responsive and sent me a new block and told me to keep the old one. Also sent me an email link to format and change the language in the app. Upgraded to 5 stars for excellent customer service from the seller. The shipping box was fine, but the product box looked like someone had opened it and sealed it with tape. The seller told me it was Revain's fault, but Revain won't let me do anything but return it. I already have it installed on my helmet because I need it to ride. The product looks OK, but the lack of instructions on how to format the SD card and the double-sided tape used to fix it are quickly fixed. Not to mention that if you can't read Chinese, you won't be able to use the video app's interface. It is definitely what you pay for an item
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