So we bought an earlier model of this trampoline SEVEN YEARS ago. I just have to say, the customer service and follow-through by this company is exemplary. Our original jump mat lasted just around six years of Utah extreme climate. Below freezing temps and snow during the winter, scorching sun and 100* all summer and no in-between. We never took the mat off or even covered it, so we were beyond impressed it lasted that long before we started popping springs. When we finally had to replace it, it was hard to find a replacement since there are more springs than standard tramps, but I found a no-name replacement at an online trampoline supply company. That one seriously lasted 11 months. Not even a year before the loops attaching the springs started tearing off, one by one. After searching-again-this year and unwilling to use the previous company, I thought I'd see if the seller still had any back stock. They did! They immediately responded and asked to for details to make sure we were getting the right mat. They gave me a fair price and as soon as I bought the replacement, they shipped it right out and after the delivery was confirmed, they followed up with me to make sure everything was good with the delivery and product. As far as the frame goes, we still have no rust, no warping and no problems. Even our original springs and ladder have held up beautifully.
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