The interface was easy enough even if I am not familiarized yet! It gave me all information about my clients in one place which allows us as recruiters be able do quick research before contacting them again or sending another resume etc..
There are some features missing such as customizing templates but this could also depend on how much data they have stored already (which may take time). If someone has no experience using starched maybe its better just stick around other solutions until they gain knowledge because there will always ways to make improvements over what an existing software provides. We solved issues regarding sourcing new leads/candidates while managing resumes sent by applicants who were rejected previously due to lack of communication between applicant & recruiter.